Return/ Refund Policy

We have a no-quibble 30 day return / cancellation policy on all items.

Unwanted Items

If you change your mind or the item is not suitable, you are welcome to cancel the order and return it for a full refund or exchange (whichever YOU prefer) within 30 days from receipt. Our refund will cover the cost of the full original payment, including any original postage, but you are responsible for any return postage and packaging costs.

If you need to return an item, please contact with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

For All Returns

Please include a short note in all returns with the following information on:

1. Your name, address and telephone number so we can identify who the parcel is from.

2. The reason for the return. For example: Unwanted item, does not fit, faulty etc...

3. The action you wish us to take. For example: Full refund, replacement etc...


Please send all returns to:

J W Auto Tools Limited
5-7 Princess Road
Motherwell
​​​​​​​ML1 4HP